Shipping & Returns

SHIPPING INFORMATION FOR STEVENS MAGIC

We are experts at domestic and international shipping and know the secrets to getting your products to you in the most affordable and economical way.

We have found that automatic post scales often cost more to the consumer. Therefore at Stevens Magic, we treat every order on its own weight and dimensions to try to save you the most money. We also pass on our volume discount shipping to you the client.

If you are a new client we welcome you and would be happy to let you know the shipping costs if you can let us know what possible items you would be interested in. We will then generate a multi-option quote for your review. This is a customized, and individualized special service for you. Below are some general details on shipping.

Domestic Shipping (Important)

Good News - despite an approximate 21% increase in shipping costs by Fed Ex and UPS over the past three years - STEVENS MAGIC EMPORIUM is NOT raising "shipping costs." Over 95% of the products we sale either include free domestic shipping, or the costs for shipping have been added to the product price.

In addition to these shipping increases UPS/Fed Ex also increased sur charges.  These are not technically shipping costs, but additional costs associated with many factors including but not limited to, fuel, extended delivery, non-commercial deliveries, etc. These charges range from $3.50 to $7.00 per package. As such we can no longer absorb the additional surcharges and will charge $3.50 per package to offset these costs charged to us by Fed Ex and UPS. Remember, this is only per package not per item, and applies only to domestic shipments in America, ground service only.

SME has the right to choose the shipping company and type of service on domestic orders that qualify for free or price included shipping.

PLUS, as a reminder in MAY 2007 USPS, in addition to annual increases also changed the structure of ALL Priority Mail shipments. Pre-May there was just one charge for ANY Priority Mail service to anywhere in the states! The NEW Policy has Priority Mail being charged by zones and there are different rates for each zone in America. Because of this, we must charge the extra charges assessed to us for all Priority Mail shipments.

If you wish to expedite your order you will be charged a very competitive upgrade charge depending on the service you select.

USPS Priority Mail
USPS Express Mail
Fed Ex - Next Day Air, or Second Day
UPS - Next Day or Second Day

If it is absolutely necessary for you to know the exact costs before you can e-mail or call us and we will give you the totals - but please understand this may slow down the order processing time. For those of you who have been with us for 35 years, you know we have very reasonable upgrade shipping costs that are in fact much cheaper then if you used commercial mailing centers.

We process most orders very quickly but please understand, once your package leaves our door regardless of the shipper, we have no control.

If you would like your order insured YOU MUST LET US KNOW THAT AT THE TIME OF PLACING THE ORDER! Additional costs apply.

We also strongly suggest you consider upgrading to a faster service during the holidays due to the mammoth amount of mail being shipped during these times, if you wish to increase the delivery time.

Disclaimer: Stevens Magic as of November 2009, started the process of adding the weights of items into the shopping cart - however - this is a long process and it is important to note that there are only a small fraction of items we sell that have these values.  Therefore, if you select an item that we have not yet added in the weight values, along with other items that we do have the weight values for - only the weight for the items that are "in the system" will show up on the order confirmation page.  This means that until such time that all products have been included, the weights shown will not be accurate.  We ask for your patience as we start this process.

Please make your selections wisely! Magic is a secret art and once that is learned we cannot issue a refund.

International Shipping

Yes! We do ship internationally! For 35 years we have shipped our products all over the world. Our shipping prices are extremely competitive.

Because there are many variables that determine the price of shipping -- if you must know the shipping costs before placing the order -- please e-mail us with the items you are interested in. We will e-mail back to you the shipping options, companies (USPS, and Fed Ex) and costs.

For small packages (under 1.8 kilograms) we suggest either USPS Reg. Airmail (Parcel Post) which is the most economical but takes the longest time (approx.16-25 days). NOTE: IF YOU SELECT REGULAR AIRMAIL AND THE PARCEL WEIGHS MORE THEN 1.8 KILOGRAMS IT MUST BE SENT BY USPS PRIORITY MAIL. USPS DOES NOT OFFER REGULAR AIRMAIL RATES ON PACKAGES WEIGHING MORE THEN 1.8 KILOGRAMS. The most affordable upgrade for any sized package is USPS Priority Mail (approx. 9-14 days with limited tracking).

As a general rule, Fed Ex is more expensive - but it is also the fastest and offers complete tracking. It is the safest and quickest way to ship products and in some rare cases depending on the value of the item, or the country it is being sent to - Stevens Magic reserves the right to only authorize the order if it is sent by Fed Ex. While we offer various shipping alternatives in the event one is down due to software problems, or we are able to offer you a better service for the same price - we reserve the right to make those changes in the interest of expediting your order and/or improving your service at the same costs.

Estimated Shipping Times: (Varies from country to country). The below list starts with the more expensive and fastest options at the top.

Fed Ex - Very Fast 3-5 days. With FULL Tracking. Without question the best service available.
USPS Express Mail - 9-15 days - with very limited tracking information.
USPS Priority Mail - 12-18 days - with very limited tracking information.
USPS Regular Air - Parcel Post - up to 3-4 weeks. (Only applicable for packages 1.8 kilograms or less)

* USPS Priority Mail is not available in all countries

If you MUST know the costs for shipping before we send your order - please e-mail us or make a note in the comments section of the order page that states - EMAIL ME THE SHIPPING COSTS BEFORE PROCESSING THE ORDER.

We are experts at domestic and international shipping and know the secrets to getting your products to you in the most affordable and economical way.

We have found that automatic post scales often cost more to the consumer. Therefore at Stevens Magic, we treat every order on it's own weight and dimensions to try to save you the most money. We also pass on our volume discount shipping to you the client.

We process most orders very quickly but please understand, once your package leaves our door regardless of the shipper, we have no control over delays, customs reviews and inspections and any other possibly delays.

If you would like your order insured YOU MUST LET US KNOW THAT AT THE TIME OF PLACING THE ORDER! Additional costs apply.

We also strongly suggest you consider upgrading to a faster service during the holidays due to the mammoth amount of mail being shipped during these times, if you wish to increase the delivery time.

Please make your selections wisely! Magic is a secret art and once that is learned we cannot issue a refund.

Back
Ton Onosaka
© 1995-2010 Stevens Magic Emporium. All Rights Reserved.
Site Created and Hosted by DoubleFoxWebsites.com